the fine print

  • House calls must be booked 48 hours in advance. Children and pets must be kept at a safe distance away from sharp objects. Fitting area must be as decluttered as possible. Clients are required to have a full length mirror.

    Steel Tailoring reserves the right to carry non-lethal forms of self protection such as mace. For the safety of Steel Tailoring, all house call appointments will be audibly recorded. Assuming no incident occurs, the recording will be permanently discarded after the appointment is concluded. Steel Tailoring will never share these recordings, and are for safety purposes only. Steel Tailoring will never take video recordings of any appointment to protect the privacy of clients, especially in the case of children.

  • Both myself and clients are expected to maintain an ethical code of conduct at all times. This is includes the use of hate speech, discriminatory language or behavior, harassment, sexual harassment or sexual assault.

    Given the intimate nature of tailoring, I will always ask permission before touching or working around areas such as breasts, buttocks, or groin.

    When providing children’s alterations, parents are required to be present for their fittings.

  • All garments are required to be laundered prior to service with the exception of any sweat transfer during fittings. If a garment appears to retain any organic matter, such as bodily fluids, Steel Tailoring reserves the right to refuse service.

    Immediately after fittings, garments will be inspected with the client present to assess for any preexisting damages.

    In the rare event of damaged obtained while services are being performed, the client will be immediately notified.

  • All clients will receive a physical invoice with payment instructions on the backside, and payment must be fulfilled within 10 days of reception. Failure to fulfill will result in refusal of service until payment has taken place.

    If clients are unhappy with their final products, Steel Tailoring is happy to make further adjustments at no additional charge.

    If a client refuses further adjusting, either a partial or full refund will be initiated. Please note that any travel fees, deposits, and the cost of additional materials sourced for that specific ticket are non-refundable.

    In the ultra-rare event that a garment has sustained irreparable damage, Steel Tailoring assumes financial responsibility of its replacement.

  • Cancellations made 24 hours prior to an appointment will be completely free of charge, unless a client chooses to move their slot to a later date. Same day cancellations will result in the full retention of any deposits made.

    Cancellations of tickets mid-service will be charged the full amount of any alterations performed, but will not be charged for any remaining ones.

  • If an appointment is taken in the studio, vaping is permitted, but absolutely no other forms of smoking are.

    Unfortunately, no animals (service animals included) are permitted in the studio. As a courtesy, Steel Tailoring waives any and all house call fees for disabled individuals with service animals.

  • Steel Tailoring is strictly against the use of AI. This includes client support, email or phone coordination, and any and all site content. Clients will always be speaking with a human being, no matter what.

    Only at the consent of clients will anything be posted on social media. Media including fittings or videos/photos of work in progress.

    At no point in time will any clients’ information be sold to 3rd party services. At no point in time will clients receive marketing emails or SMS subscriptions at an unnecessary volume. Clients will only ever be contacted about monthly specials or updates regarding their tickets.

  • Steel Tailoring is committed to sustainability in its entirety, which includes the most minimal use of unethically sourced materials, primarily fur. Steel Tailoring refuses service to new fur. Exceptions are made for vintage fur items.